ORDERS

These terms of sale are considered fully accepted by the customer upon placing the order. All orders are subject to approval by Cestenoli srl.

DELIVERY TERMS, DELAYS OR SUPPLY IMPEDIMENTS

Estimated delivery time is 3-5 working days. Delivery times, even if agreed upon, are not binding and do not exempt Cestenoli srl from observing such terms, without however entitling the Customer to any compensation and/or indemnity of any kind.

In case of force majeure, such as delays or non-arrival of raw materials, problems related to production, technical problems related to production equipment and/or other similar events that prevent or delay production, Cestenoli srl has the right to postpone the delivery of the goods, extend the shipping date, without the customer being entitled to any compensation and/or indemnity of any kind.

PRICES

Prices refer to the price list in force at the time of the order. Cestenoli srl reserves the right to change its price lists at any time and without notice.

PRODUCT SIZE AND CHARACTERISTICS

Given the handcrafted nature, individual items may undergo some variation in size, weight and color; such variations cannot give rise to disputes.

Cestenoli srl is also not responsible for small cracks and fissures in the terra cotta glaze present on the product due to the handcrafted nature of the object. These characteristics are to be considered as a feature of the craftsmanship of the objects. Such characteristics are therefore considered accepted by the customer upon acceptance of the order.

PAYMENT

Payments must be made, within the established terms, at the Cestenoli srl headquarters via: PayPal, credit card or bank transfer. Payment by bank transfer must be made in advance and more precisely upon placing the order and will imply the shipment of the goods after the crediting to the Cestenoli srl current account.

SHIPPING

Shipping costs may vary depending on the weight, size of the item and delivery address. Shipping costs are calculated based on the rates applied by couriers.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period expires after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Terrecotte Cestenoli, Loc. Casenuove Taiuti 45 – 50038 Scarperia e S. Piero (FI), 055 84 80 04, info@terrecottecestenoli.it) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax or e-mail). You may use the attached withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

This reimbursement will be made using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

The refund may be suspended until the goods are received back or until the consumer has supplied evidence of having sent back the goods, whichever is earlier. You are requested to return the goods to Loc. Casenuove Taiuti 45 – 50038 Scarperia e S. Piero (FI), without undue delay and in any event within 14 days from the day on which you communicated your withdrawal from this contract.

The direct costs of returning the goods will be borne by you. You are only liable for any diminished value of the goods resulting from a handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

TRANSPORT AND RISK

The material always travels at the risk and peril of the Customer, even when delivered carriage paid. Each shipment is carried out on the specific order and on behalf of the Customer.

It is therefore the Customer's responsibility to carry out the necessary qualitative and quantitative checks of the goods upon acceptance, reporting any anomalies in writing on the delivery documents and having them countersigned by the carrier, in order to allow Cestenoli srl to exercise its right of recourse against the carrier.

In case of damage to the goods, the products will be replaced provided that one of the two above-mentioned notes is reported on the delivery note.

PACKAGING

Together with the products, their containers and packaging materials are also deemed to be definitively transferred, at the price and under the conditions in force at the time of shipment. The collection and disposal of empty containers and/or semi-finished products are, at every stage, the responsibility of the product user (DPR n. 915/1982).

COMPLAINTS

Complaints regarding the quality of goods must be received by Cestenoli srl within 5 days of receipt of the goods. The complaint, to be considered valid, must concern a problem with the goods that is not included in the list of "PRODUCT DIMENSIONS AND CHARACTERISTICS". If the complaint is valid, the replacement of the goods will be authorized at the expense of Cestenoli srl, which will not recognize any other compensation.

Complaints about the quantity received, or about broken goods, will not be accepted if made more than 5 days after receipt and if they have not been noted on the carrier's Delivery Note, specifying the quantity and type of goods disputed, or if the goods have not been accepted with a reservation.

Complaints about the prices applied on the invoice and/or payment terms and/or other information shown on the invoice must be made within 8 days of the date of receipt of the document. The return of goods without our written authorization is not accepted.

PRIVACY

Cestenoli srl respects the privacy of its customers. The tax data for the issue of transport documents and invoices, the email address and any personal data of customers are processed by Cestenoli srl as indicated in the information on the processing of personal data, pursuant to article 13 of Legislative Decree no. 196/2003.

The processing connected to the services of the Websites takes place at the aforementioned headquarters of Cestenoli srl and is handled only by personnel in charge of the processing or by any persons in charge of occasional maintenance operations.

The personal data provided by user visitors who submit requests for the sending of informative material (requests for information, answers to questions, etc.) or other communications (orders) are used only to perform the requested service. The optional, explicit and voluntary sending of personal data to access certain services or to make requests for information to the addresses indicated on the Websites involves the subsequent acquisition of the personal data included in the sender's request, necessary to respond to them.

JURISDICTION

For any civil disputes concerning the application of these Terms and Conditions of Sale, it is agreed that the exclusive jurisdiction shall be the Court of Florence.